WARRANTY

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1. WHAT IS COVERED

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  • Failure of components to perform according to their stated technical parameters and official Declaration of Performance (DoP).
  • Defects originating directly from factory manufacturing, fabrication errors, or raw material flaws.

3. COVERAGE & DURATION

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  • Structural Integrity:Warranty against structural failure of frames, profiles, and welded joints (e.g., 10 years).
  • Insulated Glass Units (IGUs / Double Glazing):Coverage against internal seal failure, condensation between panes, or premature delamination (e.g., 5 to 10 years).
  • Hardware & Mechanisms:Warranty for handles, hinges, sliding tracks, and locking mechanisms against mechanical defects (e.g., 2 to 5 years).
  • Finishes & Coatings:Coverage for powder coating, anodizing, or specialized surface treatments against peeling, cracking, or severe fading under normal environmental exposure (e.g., 5 years)."

2. EXCLUSIONS & LIMITATIONS

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  • Improper Installation:Damage resulting from installation performed by unauthorized third parties or failure to follow engineering guidelines.
  • Site Conditions & Structural Movement:Issues caused by building settlement, structural shifts, or sub-base movements of the civil works.
  • Lack of Maintenance:Damage resulting from the absence of regular cleaning, lack of lubrication on hardware, or exposure to harsh unapproved chemical cleaners.
  • Normal Wear and Tear:Minor cosmetic weathering, scratches, or natural patina changes on moving parts over extended use.